FAQs

How to exchange or return a product?

We offer you the reimbursement of your purchase if it does not suit you, within 14 days of receipt of your package, the date indicated by the La Poste tracking number being authentic. The refund is made without the amount of the delivery costs if there were any. Return postage is your responsibility as well.
We also advise you to opt for a return method with tracking, in fact we cannot be held responsible for the loss of your package or its delivery to the wrong address.

We reserve the right to refuse a return if the object and/or the packaging in which it was initially packaged is damaged, used or missing. In this case, we will contact you to inform you and find a solution with you. The refund will be issued as soon as we receive your return and carry out the checks concerning it. A refund confirmation will then be sent to you by email and you will receive the amount of the return within a few days.

If you would like an exchange, please issue a refund as instructed above and place a new order.